Payments returns and refunds

  1. General inquiries  Are the products trusted by official brands?
    Yes, all products over our ATN NORWAY are trusted by official brands.Are the products under warranty?
    Yes, all products are guaranteed by official suppliers.

    How can I track my order?
    You can track the status of your order from my orders page

    Can I change my order?
    Order can be changed if it has not been processed for shipping yet.

    Are all prices on the ATN NORWAY including tax?
    Yes, all prices displayed at our ATN NORWAY are TAX inclusive.

    Shipping

    How long will the order take to arrive?
    If your order is created before 17.00, you can receive your order based on your location as below
    -Amman, Jerash, Salt or Zarqa: 3 Business Days.
    -Otherwise:  2 Business Days.

    How can I track my shipment?
    You can track the status of your shipment from my orders page

    Payment and promo codes

    What payment methods do you accept?
    You can pay using any credit/debit card (VISA, Master, etc).

    How to apply a promo code?
    -Enter the promo code in the checkout screen.

    -Make sure you click apply coupon.

    Returns and refund

    Can I get a full refund?
    Yes you can. A full refund will be determined and handled case by case.

    How much it will take a time?
    Refund process takes 2 Business Days after the request is received. In any case the process will take no more than 14 days.

    What is your return policy?
    If the customer customer receives a faulty product will have to return it and will receive the full amount of the order and the transportation cost after the ATN NORWAY checks the faulty item(s).

    If the customer refused order before sign the contract and pay; courier will return the product; and order will be cancelled after we confirm with customer that he refused the order. All returns will be fulfilled up to 14 days after the order.